Help & Resource Center

What happens when an order is returned to sender?

From time to time, shipments are undeliverable and returned to the sender. Some examples of this are: incorrect address, shipments delayed by weather that miss an event or hotel date, rejected by customs authorities, or UPS attempting three deliveries with no success.

All returned shipments end up back at the Printfection fulfillment center, and are returned back into your inventory. 

Am I notified about the returned shipment?

When the new order is received we'll notify the relevant users in your account letting them know this inventory is ready for use again.

What is Printfection's policy on refunding shipping & fulfillment fees for returned shipments?

Printfection does not refund the shipping and fulfillment charges of the original order, unless the non delivery was a result of our error.

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request