Help & Resource Center

Follow Storage and shipping of disallowed goods

This article covers the types of products that Printfection cannot ship, store, or support through its service. However, if you have a request that seems like it should be something we offer, please submit it to your account manager.


Shipping non-promotional products to end-users

Printfection cannot send non-promotional products, or blank products, to end-users due to distribution rights. Our system is built to support products that we can source and print so adding in a 3rd party product may not have all the requirements or details that our system needs.

Storage & shipping of disallowed goods

At this time, Printfection cannot store disallowed goods in its fulfillment center. Certain products and product-types may have specific requirements (i.e temperature control, hazardous material handling, or licensing) and our warehouse is not set up to manage these goods. Additionally, our warehouse is not currently registered with the FDA so we legally cannot stock food items or other perishable goods.

Printfection cannot ship anything on UPS' list of prohibited items. UPS only makes exceptions on a contractual basis and for customers who ship high volumes of these items.

For more information, please visit the below link: https://www.ups.com/content/us/en/resources/ship/prohibited_articles.html 

Examples of Disallowed Goods

  • Non-promotional products
  • Seeds and plants
  • Trade show booths
  • Large electronics (i.e. anything larger than an iPad)
  • Custom boxes and shipping materials
  • Perishables / items with an expiration date
  • Food, beverages, and alcohol
  • Knives & firearms
  • Animal products
  • Live animals
  • Currency
  • Chemicals
  • Explosives
  • Hazardous materials
  • Illegal drugs

Large Event Items

Event items can sometimes be bulky and cause challenges with receiving, storing, and shipping.  Large event items must follow the below requirements.  Challenges with event sized items are caused by the below scenarios:

  • Size of the item(s)
  • The weight
  • The packaging and protective cases
    • Packages can be up to 150 pounds. Packages can be up to 108 inches in length.
    • Nothing sent to our warehouse can exceed these limitations 
    • The package weight includes the item and the case and can’t exceed 150 pounds
  • Electronics value and size
    • Items cannot exceed the size of an iPad
    • No monitors, laptops or TV's
    • All electronics require a hard case to ship in
  • Item set up
    • One physical item MUST equate to one full SKU.  All pieces and parts of the SKU must be in the same packaging/case

Event Items Misc.

  • If a case is damaged, the customer is responsible for replacing it and we will not receive or ship the item until the case is replaced
  • Items need to be branded 
  • No event kits 
  • We cannot facilitate laundering items. If an item is dirty and needs to be cleaned it is the customer's responsibility to facilitate cleaning
  • We do not supply return labels
  • We do not ship from one event to the next for a customer
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