Due to global supply chain issues, volatile stock levels, and labor shortages - both our production partners and shipping partner, UPS, are experiencing increased lead times.
What has changed?
The standard production time for most products has previously been 10 business days plus transit time. Now, due to the above mentioned delays, we are seeing the production time of all items be extended.
Below are new production times for many of our commonly ordered items:
- Screen printing - 15 to 20 business days plus shipping
- Embroidery - 20 to 25 business days plus shipping
- Socks - 12 to 15 business days plus shipping
- All other items - 12 to 18 business days (minimum) plus shipping
Additionally, UPS is still not guaranteeing on-time delivery for shipments. While Printfection will continue to process and ship all orders as quickly as possible, we do want to be transparent that delays with UPS are outside of our control.
What are we doing about it?
We continue to stay in constant contact with our suppliers and UPS to ensure large projects and known deadlines on projects are being communicated. We are also continuing to increase our staff both within Printfection and at our Fulfillment Center to account for increased order volume and longer timelines.
As these factors are global in nature and not isolated to the promotional products industry, we unfortunately do not have much more influence or control to change the current environment. With that said, we will continue to serve all our customers with excellent service and will communicate any updates as we have new information.
What can you do about it?
We encourage you to work closely with your CSM on any deadlines or large projects you have coming up and if you have further questions please contact your CSM or firstname.lastname@example.org.
As a reminder, if you are ordering new merchandise please place your orders ASAP to avoid changes in stock levels. We cannot reserve or hold stock until an official order is placed through our platform, so making decisions in a timely manner is the best way to ensure you get the items you need!
We thank you in advance for your patience and understanding and welcome any feedback you have.