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Follow Domestic and International Shipping Guide

In an effort to better assist our customers in making decisions around shipping methods and options we wanted to provide an overview of the types of shipping we have available for each campaign and what main services are included. Please review the below tables to help inform you about what to expect with each shipping method. 

Shipping Methods

Domestic

UPS Shipping Type

PF Shipping Name

End-to-End Tracking

Drop Ship

Giveaway

Collection

UPS Innovations

Lowest Cost

Yes

Yes

Yes

Yes

UPS Ground

Lowest Cost

Yes

Yes

Yes

Yes

UPS Sure Post

Lowest Cost

Yes

Yes

Yes

Yes

UPS Ground

Arrive on or Before

Yes

Yes

Yes

Yes

UPS 2nd Day Air

Arrive on or Before

Yes

Yes

No

Yes

UPS Next Day Air

Arrive on or Before

Yes

Yes

No

Yes

UPS Ground

Guaranteed

Yes

Yes

No

No

UPS 2nd Day Air

Guaranteed

Yes

Yes

No

No

UPS Next Day Air

Guaranteed

Yes

Yes

No

No

 

International

UPS Shipping Type

PF Shipping Name

Taxes / Duties

End-to-End Tracking

Shipper Pays Customs 

Drop Ship

Giveaway

Collection

UPS Economy Innovations

Lowest Cost

Recipient Responsible

No

No

Yes

Yes

Yes

UPS Priority Innovations

Lowest Cost w/ Tracking

Recipient Responsible

Yes

No

Yes

No

Yes

UPS Worldwide Expedited

Arrive on or Before

PF Responsible

Yes

Yes

Yes

Yes

Yes

UPS Worldwide Saver

Arrive on or Before

PF Responsible

Yes

Yes

Yes

Yes

Yes

UPS Worldwide Express

Arrive on or Before

PF Responsible

Yes

Yes

Yes

Yes

Yes

UPS Worldwide Expedited

Guaranteed

PF Responsible

Yes

Yes

Yes

No

No

UPS Worldwide Saver

Guaranteed

PF Responsible

Yes

Yes

Yes

No

No

UPS Worldwide Express

Guaranteed

PF Responsible

Yes

Yes

Yes

No

No

 

Guaranteed Delivery

Guaranteed Delivery can be chosen for orders shipping both domestically and internationally and should be chosen when a customer has a firm date by which they need an order, e.g. for an event.  Orders with a guaranteed delivery date will arrive on or before the specified date.  

For international shipments this is a white glove service, meaning Printfection will work with UPS on customs logistics/clearance, cover any applicable duties/taxes where possible, handle paperwork at no additional charge and offer the ability to track the order.  Guaranteed Delivery can be used for Drop Ship orders only and excludes Giveaways and Collections.  Due to logistical constraints stemming from COVID-19, UPS no longer guarantees these orders on the specified date and may deliver early.

Lowest Cost

A great choice when arrival time is flexible and if an order will be less than 30lbs.  In the US, all Lowest Cost shipments come with tracking.  UPS only has tracking to about 30 countries for international shipments with this method. For other countries, such as India and China, tracking only works to the last city in the US before the shipment is transferred to the local post office in the destination country. Receiver is responsible for duties and taxes and no refunds will be issued for lost shipments.

Expect 1-2 weeks for delivery in the US and 8-10 weeks for delivery internationally.

Lowest Cost with Tracking

Great choice when arrival time is flexible and if an order will be less than 30lbs.  All domestic Lowest Cost shipments will come with tracking. For international shipments, selecting this enhanced option enables tracking and delivery confirmation to the final international address.  An alternate tracking number is created once an order leaves the US which can be used to track the order with the receiver's local post office.  The alternate tracking number can be found by going to UPS.com, searching the tracking number, clicking “View Details” and looking under the Alternate Tracking Number(s) section. 

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Receiver is responsible for duties and taxes and no refunds will be issued for lost shipments.

Expect 4-6 weeks for delivery internationally.

On or Before

Great option if you are shipping to a destination that can accept and hold packages like a hotel or event center. Printfection covers duties and taxes unless UPS is unable to deliver. If UPS can't deliver to the location, the ship method will default to 'Lowest Cost (with Tracking)' and the receiver will be responsible for duties and taxes.

Customs

Duties and taxes are due on all packages imported into a country. Printfection uses UPS to broker international shipments as they are the largest customs broker in the world.  97% of all packages brokered by UPS are cleared the same day they are submitted.

Printfection attempts to take care of all customs' logistics, costs and paperwork for no additional charge. Most of the time, the final receiver of a Printfection package won't have to pay any import fees; however, there are a few instances where duties and taxes may need to be paid by the recipient for the package to be released. 

Some of the most common reasons a receiver would have to pay duties and taxes for their package:

  • Packages delivered through UPS Economy Innovations - UPS Economy Innovations is selected as the ship method when an international shipment is under 4lbs and has no guaranteed arrival date. These shipments do not allow for anyone but the receiver to pay duties and taxes since the local post office in the destination country is responsible for delivery.  
  • Destination Country Cannot Accept Fees from UPS - Certain countries (e.g. New Caledonia and Russia) are not set up to receive payments for duties and taxes from UPS; therefore, they require the receiver to pay the fees.
  • Destination Country Requires Receiver to Specify Broker - Some countries require the receiver of the package to specify who they want to broker their shipments. Receivers need to specify they want UPS to broker their shipment since they are already listed as the broker of record.
  • Customs Agencies Ask for Duplicate Payment of Fees - Countries such as Brazil, Russia and South Africa may attempt to receive double the duties and taxes unless the receiver specifically explains that the import fees were already covered by the shipper.
  • Destination Country Requires Receiver to pay Special Taxes - Certain countries have special taxes that apply to shipments containing specific products and require the receiver to pay these charges. An example is the Formaldehyde Testing Fee on clothing to Vietnam.
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